Jqk29 Privacy Policy — Protection of Malaysian Users' Information

1. Information We Collect

When you register and use the jqk29 platform, we collect several categories of information to ensure our services function properly and securely. The information collected includes:

• Account Information: Full name, email address, phone number, date of birth, and the password you set when registering your jqk29 account.
• Device & Browser Information: Device type, operating system, browser version, IP address, device identifier, and access log data recorded automatically when you use the platform.
• Payment Information: Details of the local payment methods you use for deposits and withdrawals in RM (such as e-wallets or online banking). Full card numbers are not stored on our servers — sensitive financial data is processed through secure third-party payment providers.
• Usage Data: In-platform activity history, game preferences, session duration, and betting statistics recorded for operational and service improvement purposes.
• Cookies & Tracking: Data collected through session cookies, preference cookies and web analytics tools to ensure the platform functions correctly.

2. How We Use Your Information

All information we collect is used strictly for legitimate purposes directly related to the operation of the jqk29 platform. The primary purposes are as follows:

• Processing account registration, login and user identity verification.
• Securely processing deposits, withdrawals, and all financial transactions in RM.
• Sending important notifications relating to your account, transactions, and service updates.
• Improving the user experience based on usage patterns and feedback.
• Complying with legal obligations including fraud prevention and anti-money laundering requirements.
• Providing effective and relevant customer support.

Jqk29 will not use your personal information for third-party marketing without your prior consent. You may opt out of promotional communications at any time through your account settings.

3. Cookies & Tracking Technologies

The jqk29 platform uses cookies and similar tracking technologies to ensure core platform functions run smoothly and to enhance the user experience. Cookies used fall into three categories:

• Essential Cookies: Required for core platform functions such as login session management. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saves your settings and preferences — such as interface language and display configuration — so you don't have to reconfigure them each time you access the platform.
• Analytics Cookies: Helping us understand how users interact with the platform for service improvement purposes. Analytics data is collected in aggregate form and is not used to identify individual users.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the overall functionality of the platform.

4. Data Storage, Security & Sharing

Jqk29 users' personal information is stored on secure servers with industry-standard encryption. We apply appropriate technical and organisational security measures to protect your data against unauthorised access, modification, disclosure, or destruction.

Jqk29 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Provider: Payment providers, identity verification services, and the technical infrastructure required to operate the platform — all bound by strict confidentiality agreements.
• Legal Requirements: When required by court order, regulatory authority directive, or applicable Malaysian law.
• Rights Protection: When required to investigate fraud, security breaches, or platform abuse.

User data is not transferred outside Malaysia unless adequate protections are in place and the transfer complies with applicable data protection laws.

5. User Rights & How to Contact Us

As a registered jqk29 user, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting customer support.
• Right to Erasure: You may request the deletion of your account and personal data, subject to record retention requirements mandated by law.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time, without providing a reason.

To exercise any of the rights above, or if you have any questions regarding this privacy policy, please contact our team at [email protected]. We will respond to your request within a reasonable timeframe. For additional information, you may also refer to FAQ page or read the platform terms and conditions us.

Jqk29 reserves the right to update this privacy policy from time to time to reflect changes in platform practices or legal requirements. Users will be notified of any significant changes via an on-platform notice or registered email. The effective date at the top of this page indicates when the policy was last updated.